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Paytm Stocks Dive After RBI Pulls Shutters Down on Its Bank

The Reserve Bank of India’s order could be the first step in cancelling the bank’s licence and follows years of non-compliance with central bank rules

Paytm denies data leaks
The Paytm app is seen on a smartphone. Photo: Reuters.


Indian digital payments giant Paytm lost a fifth of its market value on Thursday after the country’s central bank ordered its payment bank to halt business.

The Reserve Bank of India (RBI) ordered Paytm Payments Bank to stop accepting fresh deposits in its accounts or popular digital wallets on Wednesday from March, raising worries over revenues from the company’s main payments business.

The RBI’s order could be a precursor to cancelling the bank’s licence, a person familiar with the matter told Reuters.


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The action against Paytm Payments Bank followed years of non-compliance with central bank rules, including on customer due diligence, use of funds and technology infrastructure, the source said.

Bhavesh Gupta, president and chief operating officer, said on a call with analysts after market hours on Thursday that Paytm expects to get back to normalcy by March, “if not earlier”.

The company has been holding discussions with the RBI and those have been on the “positive side”, he said.

Paytm’s stock fell to a six-week low of 609 rupees, erasing around $1.2 billion in value from the company also known as One 97 Communications. The stock ended down 20% in its biggest daily drop since listing in 2021.

The bank, which houses all of Paytm’s 330 million wallet accounts, is important to the company’s app and wallet eco-system, which could be hit if Paytm cannot find banking partners to replace its payments bank.

Paytm CEO Vijay Shekhar Sharma said on the analyst call the RBI action is a “speed bump”, and that the company was working to develop partnerships with banks other than Paytm Payments Bank following the regulatory order.

Such partnerships with banks will not be difficult to execute, Sharma said.


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The app, which competes with likes of Walmart’s PhonePe and Google’s GPay, lets users transfer funds, pay bills and maintain the digital wallets used across India to pay for everything from restaurant bills to vegetables.

The ubiquity of the app has allowed Paytm to forge partnerships with other financial players to sell insurance products, loans, credit cards and more.

The central bank order raises concern that Paytm’s lending partners might reconsider their relationships with the company, which owns 49% of the payments bank, analysts said, and could stall efforts by Paytm to attain profitability on a net basis.

“Private banks that were once gung ho on Paytm will now be cautious to take on new partnerships post the RBI flack,” said a banker with a mid-size private bank.

Banks will demand a complete resolution of the RBI’s concerns before taking on any new partnerships with Paytm, said a banker at a state-run lender.

Paytm said it would take steps immediately to comply with the RBI’s directions, and that it expects a worst-case impact of $36-60 million to its annual earnings before interest, tax, depreciation and amortisation (EBITDA).

Paytm’s stock is trading at less than one-third of its listing price of 1,950 rupees, despite having climbed 20% last year.

It has had a volatile few months, with its stock falling sharply in early December on a central bank move to tighten rules on consumer lending, before recovering steadily early this month. 


Paytm Stock Downgraded

Those gains have been more than wiped out by Thursday’s plunge, leaving shares down more than 4% this year.

Paytm founder and CEO Vijay Shekhar Sharma, who owns a 19.4% stake in the company and who dropped off Forbes’ billionaire list last year, lost about $233 million on Thursday as the shares cratered. He owns 51% of Paytm Payments Bank.

Sharma launched Paytm more than a decade ago but its use swelled in 2016 after India banned high-denomination currency notes, boosting digital payments.

Jefferies downgraded Paytm’s stock to “underperform” from “buy”, slashing its target price to 500 rupees from 1,050 rupees and saying regulatory and reputational issues could affect profitability.

JPMorgan cut Paytm’s rating to “underweight” from “neutral”, lowering its target price by one-third to 600 rupees.

“While we don’t believe that the order is an end of the road for Paytm, it materially impacts near-term growth, profitability, forces another pivot and necessitates it to restore credibility of durability of the business,” JPMorgan analysts wrote in a note.

Paytm counts Japan’s SoftBank and China’s Ant Financial among its early investors. Over the past year, SoftBank has reduced its Paytm stake, while Warren Buffett’s Berkshire Hathaway and China’s Alibaba Group have exited the company.


  • Reuters with additional editing by Sean O’Meara


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Sean O'Meara

Sean O'Meara is an Editor at Asia Financial. He has been a newspaper man for more than 30 years, working at local, regional and national titles in the UK as a writer, sub-editor, page designer and print editor. A football, cricket and rugby fan, he has a particular interest in sports finance.


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