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Hong Kong online banks to venture into business lending

Hong Kong’s new online banks are planning to move into business lending and wealth management, in search of more lucrative activities beyond savings accounts, senior executives said.

Eight online banks were launched this year and, as of November, had taken more than $1 billion in deposits and attracted nearly 300,000 customers.

And whether these banks can take customers and money from Hong Kong stalwarts such as HSBC and Standard Chartered – and become profitable – is being closely watched in other Asian markets where regulators are also encouraging new challengers.

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ZA Bank, operated by a unit of ZhongAn Online P&C Insurance Co Ltd, has set itself the goal of breaking even in five years. It aims to branch out beyond personal loans to lend to small and medium-sized firms next year, as larger loans are more profitable, and will also offer insurance and investment services to retail customers.

“I’ve got four years to go, and personal loans by itself simply won’t fly because the market is only so big,” Chief Executive Rockson Hsu said.

Mox Bank, whose backers include Standard Chartered and local telecoms firm PCCW, says it plans to add credit card, personal loans and wealth management services by mid-2022.


“Hong Kong is still a very big market for wealth management offerings,” said Samir Subberwal, a Mox director and StanChart’s retail banking head for Greater China and North Asia.  

He added that the city’s current IPO boom, which has seen companies raise more than $50 billion this year, is likely to spur continued demand for investment advice and fees.

The new banks are betting they can win over customers with more attractive interest rates on savings and loans – which they are able to offer in the absence of costly branch networks – as well as with more user-friendly customer apps and other advantages developed by their backers.

Livi Bank, which plans to offer personal lending and wealth management services next year, is one such example. 


Its mobile app has been partly developed by shareholder JD Digits, the fintech unit of China’s JD.Com, said CEO David Sun. 

The bank has also become a partner in a loyalty programme that will offer its customers cashbacks and points operated by retail and restaurant chain Dairy Farm, a unit of Jardine Matheson Group, another Livi shareholder. 

Traditional banks have responded by slashing fees and investing heavily in upgrading and launching new digital platforms. HSBC has said it will spend $5.8 billion on technology globally this year, while this month Citi launched new digital-only banking services in Hong Kong.

In other markets such as Britain and Australia, new digital banks have been launched with mixed success. Australia’s Xinja Bank said this month that in the wake of the pandemic and having reviewed the market it would cease to be a bank and return customer deposits.

In Asia, however, new banks tend to have the backing of big-name companies, improving their prospects. Singapore issued four digital banking licences this month and Malaysia is set to take applications next year.


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